Shipping policy

Last updated: August 10 2026

Thank you for shopping with Y&Ko. Below you'll find everything you need to know about how we process and ship your order.

1. Order Processing Time

Orders are processed within 1 business days after payment confirmation (excluding weekends and public holidays).
During sale periods or high-demand launches, processing may take an additional 1–2 days.
You will receive a confirmation email once your order has been processed and shipped, including tracking information where available.

2. Shipping Destinations

Y&Ko currently ships to:

United States

If your country isn't listed at checkout, contact us at [insert support email] — we may be able to arrange shipping on request.

3. Shipping Methods & Delivery Times

Region	Estimated Delivery Time	Shipping Cost
USA	[4–12 business days]	[$4.99–$14.99]

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays can occur due to customs processing, weather, or carrier disruptions beyond our control.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order weight, and chosen shipping method. We occasionally offer free shipping promotions — any active offers will be shown at checkout.

5. Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, and customs clearance fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

6. Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch. You can track your order using the link provided or by contacting us directly.

7. Lost, Delayed, or Missing Packages

If your tracking shows no movement for an extended period, or your package hasn't arrived within the estimated delivery window, contact us at info@yandko.com or whatsapp +8801952900370 and we'll investigate with the carrier.
Y&Ko is not responsible for delays caused by customs, incorrect address information provided by the customer, or circumstances outside our control (natural disasters, carrier strikes, etc.).
If a package is confirmed lost by the carrier, we will offer a replacement or refund at our discretion.

8. Incorrect Address

Please double-check your shipping address at checkout. Y&Ko is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order so we can attempt to correct it before it ships.

9. Multiple Shipments

Orders containing multiple items may be shipped separately depending on stock availability and warehouse location. You will not be charged extra for split shipments, and each package will include its own tracking number.