Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@yandko.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@yandko.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yandko.com.

1. Return Eligibility

You may request a return within 30 days of the delivery date, provided that:

  • The item is unused, unworn, and in its original condition
  • All original tags, labels, and packaging are intact
  • The item is not a final sale, custom, or intimate/undergarment product (see Section 5)
  • You have proof of purchase (order number or receipt)

Items that do not meet these conditions may be rejected and sent back to the customer at their own cost.

2. How to Start a Return

  1. Email us at info@yandko.com or whatsapp +8801952900370 with your order number, the item(s) you'd like to return, and the reason for the return.
  2. Our team will review your request and, if approved, send you a Return Authorization along with return shipping instructions.
  3. Pack the item securely in its original packaging and ship it to the address provided.
  4. Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.

Please do not send returns without first contacting us — items returned without a Return Authorization may not be accepted.

3. Refunds Policy

  • Approved refunds are issued to your original payment method within 7–10 business days of us receiving and inspecting the returned item.
  • Original shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).
  • Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

4. Exchanges

We currently offer exchanges only for size or color variants of the same product, subject to availability. To request an exchange, follow the same process as a return and note that you'd like an exchange instead of a refund.

5. Non-Returnable Items

The following items cannot be returned or exchanged, except in cases of manufacturing defect:

  • Innerwear, swimwear, and intimate apparel
  • Items marked "Final Sale" or purchased during clearance promotions
  • Gift cards
  • Customized or made-to-order items

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item. We will cover the cost of return shipping and provide a full refund or replacement at no extra charge.

7. Late or Missing Refunds

If you haven't received a refund after the timeframe above:

  1. Check your bank account again.
  2. Contact your card issuer — processing times can vary.
  3. Contact your bank, as it can take time before a refund is officially posted.
  4. If you've done all of this and still haven't received your refund, contact us at info@yandko.com or whatsapp +8801952900370